St Leger Homes of Doncaster 'not complacent' after strong performance on 2025/26 targets
Just under 97 per cent of St Leger Homes repairs were completed on the first visit.
St Leger Homes of Doncaster (SLHD) has said it is not “complacent” after recording strong performance against its targets in 2025/26.
The organisation, which operates and manages the City of Doncaster Council’s housing service, exceeded, met or was within tolerance of 22 of the 31 key performance indicators (KPIs) agreed with the local authority for the year.
According to reports to be considered by Mayor Ros Jones’ cabinet and the overview and scrutiny management committee (OSMC) next week, SLHD improved performance throughout the year – after initially having only 15 KPIs at or within tolerance of target after quarter one.
A SLHD spokesperson said: “A key highlight of the year is first visit completion, which remains a significant area of strength. At year end, 96.9 per cent of repairs were completed on the first visit, well above the 94.0 per cent target.
“This sustained high performance reflects the service’s ability to diagnose and resolve repairs quickly and efficiently, reducing the need for repeat visits and improving the overall customer experience.”
The social landlord also greatly reduced the average length of time households were temporarily staying in hotels over the course of the year – securing tenants stable accommodation sooner, preventing and reducing the need for temporary stays.
Despite the positive metrics, SLHD still had too many properties not meeting the Decent Homes Standard.
By the end of March 2026, over seven per cent of SLHD properties did not meet the Government’s minimum standard.
The SLHD spokesperson said this was an improvement on the one-in-10 properties not meeting the required standard at the end of quarter three.
Non-decency figures do include properties that were “temporarily classed as non-decent”, the spokesperson added.
They said: “As this programme continues throughout 2026, we expect many of these homes to be confirmed as meeting the standard.
“We estimate underlying non-decency levels are closer to 4 per cent, and we have further investment planned in 2026/27, including major improvement programmes such as roof replacement works.”
The organisation’s performance report will be presented Mayor Jones’ cabinet on June 17, 2026, with officials expected to be quizzed by councillors on the scrutiny panel the following day.
SLHD’s spokesperson finished: “Overall, the report highlights clear progress, but we are not complacent. We remain focused on continuous improvement—investing in our homes, strengthening core services and ensuring our residents receive the high-quality service they deserve.”