McDonald's apologises after driver dumps diner's food delivery in middle of retail park
McDonald’s has apologised to a Doncaster diner – after a delivery driver left his food on a path in the middle of a city retail park – a mile away from his house.
The customer was left fuming after ordering three double cheeseburgers from the Centurion Retail Park branch of the fast food chain in the early hours of March 23.
After asking for the order to be delivered to his home in York Road, he was stunned when he received a picture of the food bag on the floor in the Danum Retail Park with the message: “Sorry mate, I have to leave your parcel near Tapi Carpets and floor - thanks.”
The photo showed the bag abandoned on Newcomen Road, to the rear of the Nando’s restaurant.
The disgruntled diner said: “They left it in the street - and then after complaining, delivered it to me cold and after it had been in the road.
“The driver said ‘I’ve left your food in the street’ and it was a mile away.
"I had to call him 20 times to bring it back to the correct address – its totally not OK.”
The £12.51 order was meant to be delivered to a property near to The Sun Inn on York Road – further along the road from where it was left.
A spokesperson for McDonald’s said: “We’re sorry to hear about this customer’s experience and understand they have been in contact with our Customer Service team, who have provided a full refund.”