Luxury Doncaster hotel warns guests over WhatsApp scam after data breach

The Best Western Mount Pleasant has contacted customers after sharing details of the hack on social media earlier today.

Under the heading “important notice,” the warning read: “We are aware of a WhatsApp message being sent to guests requesting booking confirmation via a link.

“Please do not click the link or respond to the message, as it was not sent by us.

“We are currently investigating this incident.

“Thank you for your understanding.”

In an email sent to customers and headed “Data Security” a spokesperson for the Great North Road hotel said: “We would like to advise you that we have recently experienced a data breach.

“Please ignore any WhatsApp messages claiming to be from the hotel, as these messages are fraudulent and part of a scam. We will not request personal or payment information via WhatsApp. We are currently conducting a full investigation to determine how this breach occurred and are taking all necessary steps to resolve the issue as quickly as possible.

“Once we have more information, we will contact all affected individuals with a further update.

“We sincerely apologise for any concern or inconvenience this may cause and kindly ask for your patience while we work to address this matter.

“Thank you for your understanding.”

The hotel, a landmark on the road between Doncaster and Bawtry is one of the city’s most exclusive stopovers and has been welcoming guests since 1938.