Upset shoppers have called for action over a broken, litter strewn escalator connecting Doncaster Interchange with the Frenchgate shopping centre, fearing a potential accident.

The escalator has been out of order for more than three weeks and while it is still open to use as stairs, users say it is regularly covered in litter – including drinks cans and food wrappers, which they say are dangerous trip hazards.

One said: “Christmas is coming so footfall will be higher and with the escalator not going down, litter is accumulating making it a trip hazard.

“I use the station maybe two to three times a week and there's no barrier stopping use, there's no signage up, the litter on it is terrible, you never see a cleaner on them.”

Users say the escalator is regularly strewn with litter. A cleaner can be seen removing rubbish after the Free Press raised concerns with the Interchange.

placeholder image — Users say the escalator is regularly strewn with litter. A cleaner can be seen removing rubbish after the Free Press raised concerns with the Interchange.

In October 2023, Doncaster man Neil Anderson was left in a coma after suffering serious injured tumbling all the way down the escalator.

Upset family member Sam Menzies said Mr Anderson, from Edlington was ‘declared dead’ at the scene – but was resuscitiated before being taken to Doncaster Royal Infirmary where he was put in an induced coma.

A family member said: "He fell from the top to the bottom, it was an horrific fall. He suffered a cardiac arrest, bleeding from his eyes, nose and head and was choking.”

A Doncaster Frenchgate Interchange spokesperson said: “The escalator underwent routine servicing on 13 October, during which the attending engineers identified components requiring remedial work.

"In the interest of public safety, the equipment was immediately isolated and secured.

"Until the necessary quotations are received and the subsequent repairs are authorised and completed, the escalator will remain stationary and available for use as steps to ensure continued public access.

“Due to the age of the escalator units, we are currently assessing long-term solutions, which may include full refurbishment or replacement.

“Our housekeeping team conduct frequent inspections and cleaning throughout the day to minimise and potential hazards and to maintain a safe environment for all users.

“We appreciate the public’s continued patience and understanding as we work to ensure the safety, reliability and long-term quality of our facilities.”