Get up to speed in Doncaster with full fibre broadband from Zen

Reliable full fibre broadband from Zen. Providing the fastest average upload speed and second fastest average download speeds from all the major national providers, Zen has been named Customer Service Brand of the Year at the annual Which? Awards – and is now available to more and more postcodes across Doncaster.

As Zen continues to deliver its award-winning full fibre broadband service nationwide, more and more residents in Doncaster can now access the more reliable service delivered via fibre optic cables.

Recent data from Think Broadband has been analysed by ISP Review, showing broadband provider Zen Internet is providing the UK’s fastest nationally available fixed line average upload speeds, as well as the second fastest average download speeds.

For four consecutive years, Zen has been named as the UK’s only Which? recommended provider for broadband, and regularly tops the consumer champion’s table of broadband providers. Zen scored 70 per cent in this year’s survey and received four stars in the ‘connection speed’ category. The ISP Review analysis showed Zen’s average upload speeds reached 106.2Mbps, which is 45 per cent higher than the provider following in its footsteps.

And that’s not all: Zen has also won the Which? customer service brand of the year in their annual consumer champion awards.

Which? Chief Executive Annabel Hoult said: “Customers love the service and support offered by Zen Internet - our only Which? Recommended Provider for broadband. It was the only broadband provider to earn five stars for its communication in our latest league table, and it’s consistently received impressive scores for both technical support and its customer service through the years.”

Congratulations to Zen Internet on its win. The Which? Awards judging standards are incredibly high, so to be named as a winner is a huge achievement - something only achieved by the best of the best.

Which? Chief Executive Annabel Hoult

Do you need lightning-fast broadband in Doncaster?

Full fibre is replacing old-fashioned copper wires, which were great for carrying phone calls but create issues for data transfer. Full fibre swaps them for more modern, reliable technology which is delivered via fibre optic cables.

Thousands of homes across Doncaster can now access available speeds with Zen of between 100 Mbps to 900 Mbps. For example, Zen’s Full Fibre 900 product can provide an HD movie download in 36 seconds or the upload of a 1GB file in just nine seconds. For gamers, the Full Fibre 100 product can download a 50GB game in 67 minutes. If you upgrade to Full Fibre 900, the download time reduces to just eight minutes!

Zen Internet Strategy Director David Barber said: “There are a lot of factors at play that will impact internet speeds, most crucially how a provider manages its network capacity. Our award- winning service is underpinned by our commitment to investing in our network for better performance, improved resilience, and a network that operates without limits or restrictions. With a fibre first approach we aim to deliver the best customer experience via the best technology available.

We are increasingly reliant on the internet in our daily lives. The volume of data and information being shared just keeps on rising – on Zen’s network it is growing at a CAGR of 35 per cent. That is why we are really excited to be bringing this lightning-fast broadband service to homes in Doncaster giving the area access to next generation connectivity.

Zen Internet Strategy Director David Barber

Money back guarantees

As part of telecoms regulator Ofcom’s voluntary Code of Practice on Speeds, Zen is giving its customers more of an insight into the speeds to expect from every service, including at peak times, together with a guaranteed minimum download speed at the point of sale. So Zen’s customers can clearly see what they choose to sign up for.

In addition, Zen is signed up to Ofcom’s end of contract notifications code which inform customers when their contracts are nearing the end and lets them know of any potential new contract savings. Zen was also one of the first to roll out the regulator’s auto compensation scheme, which automatically offers money back to broadband and landline customers if things go wrong.

Find out more

To check if Zen’s full fibre service is already available at your home in the Doncaster area, or to sign up for availability updates visit www.zen.co.uk/CityFibre-pa or call 01706 902 745.