Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences with their GP reception teams across South Yorkshire.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in South Yorkshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
17. East Bank Medical Centre - Sheffield
There were 490 survey forms sent out to patients at East Bank Medical Centre in Sheffield, and the response rate was 21%. 64% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. | Google Maps
18. Crystal Peaks Medical Centre - Sheffield
There were 325 survey forms sent out to patients at Crystal Peaks Medical Centre in Sheffield, and the response rate was 42%. 63% of patients said the reception team was ‘very helpful’, while 31% said they found the team ‘fairly helpful’. | Google Maps
19. Veritas Health Centre - Sheffield
There were 437 survey forms sent out to patients at Veritas Health Centre in Sheffield, and the response rate was 22%. 63% of patients said the reception team was ‘very helpful’, while 33% said they found the team ‘fairly helpful’. | Google Maps
20. Elm Lane Surgery - Sheffield
There were 331 survey forms sent out to patients at Elm Lane Surgery in Sheffield, and the response rate was 34%. 63% of patients said the reception team was ‘very helpful’, while 30% said they found the team ‘fairly helpful’. | Google Maps