Vishing warning for banks and customers in the Isle

DS Mike Wood, from the Humberside Police economic crime unit said warnings had been issued by the National Fraud Intelligence Bureau about vishing scams being used by criminals to gain access to bank account and security details.

He said: “Whilst this is not something we have an issue with in this area, I want to ensure people living and working here are aware of the scam, to help prevent them being successfully targeted in the future.

“Generally, the offenders contact the victim by text, letter or email, claiming to be from their bank and asking the customer to contact them on the phone number provided.

“When the victim calls the offender redirects them to their bank, but retains the ability to hear and record the conversation – including the victim’s security answers and personal details.

“The offender then calls the bank at a later date, pretending to be the customer, using the details they have obtained to get past security clearance and request a range of payments to be made.”

Advice for banks

There are simple ways in which this kind of scam can be prevented – with both banks and their customers able to play their part.

DS Wood said: “We would urge banks to ask their customers for the reason they are calling before taking them through security.

“If a customer says they are calling regarding a letter, text or email, the call taker should verify the number they have called and, if it is not correct, stop the call and provide the correct number for the customer to call back on.”

Advice for customers

Steps customers can take to protect themselves include:

If asked to call your bank, look up the number from their website or on correspondence you know to be authentic – such as a statement.

If you are calling in response to a letter, email or text, please request confirmation that such contact has been made before confirming any security or personal details.

Never provide personal or financial details to an unsolicited caller.

If you believe that you or someone you know has been affected by this or any other scam, please call Action Fraud on 0300 123 2040.