Thumbs up for housing services


A survey has found high satisfaction levels amongst residents living in properties owned by a housing association with homes in Doncaster.

The independent survey was commissioned by Railway Housing Association to measure how people living in its 1,450 properties across the UK felt about their homes and the service they receive from their landlord.

Every resident was surveyed and 797 (55 per cent) responded. Surveying every resident is quite unique as many landlords only survey a small sample of residents and don’t get such a high response rate.

The new survey revealed that overall, 89 per cent of tenants (nine in ten) are satisfied with the overall service provided by Railway Housing Association, which has 118 homes in Darlington. Only 3 per cent of residents are dissatisfied with the service they receive.

Anne Rowlands, Chief Executive of Railway Housing Association, said: “We work very hard to ensure the people who live in our homes are happy to be a tenant of Railway Housing Association, so this survey is very pleasing, especially as it puts us amongst the best performing social landlords in the North.

“The fact 9 out of ten residents who returned surveys said they were satisfied is proof we are delivering good services in a number of areas.

“We do not rest on our laurels however and even though the number of people who were dissatisfied with our service is very low, our job now is to analyse these results so we can address any concerns they may have.

“We are committed to continuous improvement and our aim is to reach 90%-plus satisfaction levels when the next survey takes place in 2015.”