Squashed phones and driving into a canal - Doncaster insurance firm reveals weirdest claims

Ever wondered about the strange claims customers make to insurance companies?

By The Newsroom
Wednesday, 25th May 2016, 12:55 pm
Updated Wednesday, 25th May 2016, 12:58 pm
Doncaster's One Call Insurance offices. (Photo: Google).
Doncaster's One Call Insurance offices. (Photo: Google).

Well, wonder no more - for Doncaster firm One Call Insurance has released details of some of the weird, wonderful and downright wacky claims it has received.

Spokesman Glynn Fox said: "Here at One Call Insurance we’ve come up with a list of some of the weirdest claims we’ve had come through to us. From running over your own mobile phone, to thinking your 4x4 is canal-proof, we’ve had it all."

Here are just some of the claims dealt with by the firm in recent years.

Sign up to our daily newsletter

Rejected claims

*A ceiling fell down when a customer was taking coving down.

*One man claimed he drove his Range Rover through a puddle - the £100k claim was rejected as he had actually drove through a CANAL.

Open claims

* Whilst redecorating, the claimant took their electric heater off the wall. This was accidentally turned on and ended up burning the lounge carpet.

* Customer was moving a table, it shattered, causing damaged to the tiled floor in their conservatory.

* A hairdryer was dropped causing burns to the customer’s carpet.

* Claimant dropped an opal ring on their stone bedroom floor, this damaged the opal.

* Client placed their bag on the hob - this burnt the bag and caused coins to drop on the floor and worktop which burnt the client.

Settled Claims

* A shotgun fell over and hit the corner of a customer’s radiator damaging the wooden stock.

* Pet knocked a vase off a table.

Claims not proceeding

* Client dropped their iPhone on the drive and then drove over it in their car.

* Customer put flea treatment on their dog, the dog shook and the treatment went on the kitchen unit doors. They are now unable to get this off the units.

Added Glynn: "And there you have it, just a short list of some of the claims we’ve had to deal with over the years and a few which are currently still in progress. It might be that some of these claims don’t come as a surprise to you, but I think it’s fair to say that there’s quite a large difference between a puddle and a canal!"

Meanwhile. One Call Insurance will be implementing a 24 hour, 7 days a week call centre service from June.

Mr Fox said: "We’ve completed deep analysis of the times when customers call and their average wait times, and believe offering customers the opportunity to call us 24/7 will be especially beneficial for them. Offering customers the opportunity to call us at a time that suits them is vitally important, and will give a positive shape to our customer experience when engaging with us.

“We know not everyone can call between 9am and 9pm. Customers can struggle to make time to call us, and we hope our 24 call centre hour opening times will ease the pressure when needing to call. Insurance, and the thought of calling a call centre, can be stressful at the best of times, so we feel giving our customers the opportunity to call us whenever is best for them will help make organising their insurance somewhat more enjoyable."