‘Human error’ caused Alton Towers rollercoaster crash that injured five

The Smiler ride at Alton Towers which seriously injured five people
The Smiler ride at Alton Towers which seriously injured five people

THE horror crash on The Smiler rollercoaster at Alton Towers which seriously injured five people was caused by “human error”, an investigation has found.

The incident on June 2 resulted in the 500-acre theme park being shut down for four days.

Leah Washington, injured in the Alton Towers crash

Leah Washington, injured in the Alton Towers crash

Among the victims were Joe Pugh and Leah Washington, from Barnsley. Miss Washington, 17, had her leg amputated and her boyfriend Mr Pugh suffered two fractured kneecaps. 20-year-old Vicky Balch from Leyland, Lancashire, also had to have her leg amputated.

Alton Towers pays out over crash on The Smiler

Today, owner Merlin Entertainments said the ride would reopen next year.

Today, owner Merlin Entertainments said the ride would reopen next year.

Speaking previously about the idea of the ride reopening, university student Ms Balch told ITV’s Good Morning Britain she wanted it shut for good.

She said: “I’d like it to be, but I know that’s not realistic because it was a big attraction for the company.

“It’s affected literally every aspect of my life - I’m not independent any more at all. I’m slowly getting that back but life is never going to be the same as it used to be.

“I’ve got all this to deal with for the rest of my life and then they’ve said this (the reopening) a couple of months after it’s happened. It feels like it’s not fair.”

She added: “I was at university, so I’ve been there for two years so I’ve been independent for almost two years. I was doing basically whatever I wanted with my friends, looking after myself, and then now I’ve had to go home and I can’t do many things myself.”

Three medics who risked their lives helping the victims of the crash were given Pride of Britain awards in September.

Army doctor Major David Cooper, 34, and aircrew paramedic Tom Waters, 27, were on duty with Midlands Air Ambulance when they were called to Alton Towers following the crash.

Ben Clark, 40, a volunteer with North Staffordshire BASICS emergency doctors, was also part of the emergency response team.

Despite having limited rope training, they ignored health and safety rules to climb the structure to save the lives of the trapped victims.

A statement from Merlin Entertainments said: “The investigation concluded that the incident was the result of human error culminating in the manual override of the ride safety control system without the appropriate protocols being followed.

“The investigation also identified areas where protocols and the training of employees should be improved. There were found to be no technical or mechanical problems with the ride itself.”

The park owners also said that improved safety measures had been put into place across all multi-car rollercoasters “to ensure that an incident of this nature can never happen again”.

They added: “Alton Towers continues to provide help and support to all of those who were on the ride when the incident happened. It has taken full responsibility for the incident and continues to co-operate with the ongoing Health and Safety Executive (HSE) investigation. We are confident that lessons have been learned and that appropriate action has been taken to address all the issues raised.”

Earlier this month Merlin said the accident would cost 190 jobs at the site.