Patients encouraged to give feedback

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A Doncaster health trust is encouraging residents to give feedback about their care as part of a national initiative.

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) has incorporated the new national Friends and Family Test into its existing Your Opinion Counts form.

The Friends and Family Test (FFT), a real-time patient feedback tool that is already operating for some hospital services in the country, was rolled out by NHS England to include mental health and community health on January 1.

Patients are able to use the FFT to provide anonymous feedback on their experiences by answering a single question that asks them to rate the service, and then add free-text comments to explain their views or make suggestions. 

The test question is, “How likely are you to recommend our service to your friends and family if they needed similar care or treatment”. More than 4.3 million pieces of feedback have already been received nationally.