Pat on the back for Isle’s social landlord

NEWS: News.
NEWS: News.

North Lincolnshire Homes has received praise for its Home Ownership and Leasehold Services.

The NLH leasehold management team is celebrating having secured a Housing Quality Network (HQN) accreditation.

It is the first social landlord to have received the recognition for leasehold and demonstrates commitment to customers and communities, income management, asset management and value for money.

The HQN accreditation programme looks at all aspects of the leasehold service and NLH passed with flying colours with 16 of 20 standards achieved in full. Two were fulfilled in part and two were not applicable.

It also shows how NLH uses customer priorities to develop services, use feedback to improve services, involve residents constantly and makes sure service charges are affordable and sustainable.

The organisation was, however, told more could be done to make service standards clearer and to updating the way expenditure is monitored. Work is ongoing to improve these areas.

Gareth Roebuck, leasehold manager, said: “It’s a real honour to have achieved this accreditation. The support we received from our Board allows us to tailor services to suit individual customer needs. We will continue to work hard, support leaseholders and always strive to offer the best value for money possible.”

Jackie Dickins, Lead Assessor on the Accreditation Panel said: “The accreditation process and award is designed to give confidence to residents, staff and other stakeholders that the service is well run and is delivering positive outcomes and value for money.

The assessment took place in November 2013 when members of the Accredit Panel spent two days at NLH.

The accreditation is for three years, but is reviewed every year to make sure standards are still being met.