Conisbrough site praised for customer support

DWDT's Sue Oxley guides people through computer basics.
DWDT's Sue Oxley guides people through computer basics.

Services that support people to change their lives have been officially recognised as “highly successful” after an assessor scrutinised procedures, projects and results.

Clients, partners and employees of Doncaster West Development Trust (DWDT) were also quizzed as part of a rigorous assessment against the matrix standard for organisations that provide information, advice and guidance (IAG).

DWDT aims to improve access to education, training and employment and helps people to overcome any obstacles to progress. Its projects address such challenging issues as money management, substance and alcohol misuse, health, work and digital inclusion.

The trust met the criteria for every aspect of the accreditation, which is the nationally recognised quality standard for the sector, and excelled in several areas.

Integral to the matrix standard is that all information given by IAG services is impartial. Clients confirmed that they are presented with a range of options and the assessor found that effective policies were in place to promote impartiality throughout the organisation.

Other particular strengths identified at the Conisbrough-based business included the “hands-on support and flexible approach given to clients during one-to-ones.”

The assessment report said these methods ensured that people could access learning opportunities and support that improved their wellbeing, reduced social isolation and increased their chances of employment – all key objectives of DWDT.

It was also praised for its leadership and teamwork, commitment to clients, staff development and productive partnerships, members of which spoke highly of its proactive approach.

Delighted chief executive Marisa Graziano, who founded Doncaster’s longestrunning development trust 20 years ago, said: “Striving to reach this very high standard has considerable benefits for our clients, staff and partners.

“It means that every aspect of our business is subject to independent examination which demonstrates our confidence in what we do. Achieving the standard gives an unequivocal assurance that our work and practices are effective and evolving. I am very proud of this official endorsement and the dedicated staff who have helped to achieve it.”

Assessor Susan Smith said she was especially impressed by the way the trust works with partners to achieve benefits for the local community.

“DWDT is seen to deliver personalised and client-centred services that meet its vision. Many areas of effective practice and a commitment to quality and continuous improvement were found,” she added.

To take advantage of DWDT’s free services, contact the Terrace Training Centre on Castle Avenue, Conisbrough. Telephone 01709 866466 or email: You can also visit the website at

Organisations can find out more about the matrix Standard by telephoning 0845 304 8600 or via the website: