£2m payout joy after cruise ship hell

Rachel Faiyaz
Rachel Faiyaz

A Doncaster woman whose dream holiday turned into a nightmare is among hundreds of passengers paid compensation from a total of more than £2 million.

Rachel Faiyaz was among more than 200 passengers who suffered upset stomachs, dirty conditions and were forced to wade through raw sewage on a sunshine cruise run by holiday giant Thomson.

Now the tour firm has agreed to compensate holidaymakers who endured the horror trip - with many set to pocket payouts of up to £11,000 each.

Rachel, of Armthorpe, said: “It was an absolute nightmare from start to finish. So many things went wrong and I was left feeling so ill by the end of it.”

The 30-year-old and her friend Natalie Whitday forked out more than £1,000 each for the Mediterranean cruise onboard the Thomson Dream in 2010 – but the voyage was beset with problems from the outset.

She said: “Even before the holiday started, we’d been hearing bad things. But Thomson reassured us that the ship had been refurbished and that all the problems we had heard about would be rectified.