Yorkshire Ambulance Service publishes patient charter

THE Yorkshire Ambulance Service NHS Trust has published a Patient Charter for its non-emergency Patient Transport Service (PTS).

The Trust’s PTS provides non-urgent, planned transport for people who have been referred for treatment to hospital outpatient departments and other treatment centres, but who are unable to use public or other transport because of their medical condition.

Responsibilities and commitments to provide a high quality service are detailed in the charter. It also lists the standards of conduct expected of service-users.

The Charter covers:

• Who is eligible for PTS transport.

• Which partners the Trust works with to provide the service.

• The guidelines regarding patients taking escorts on PTS transport.

• The Trust’s responsibilities in terms of service provision and safety.

• The Trust’s commitment in relation to timeliness, communication, dignity and respect.

• Clinic/GP/booking officer responsibilities when booking transport for patients.

• Patient responsibilities.

The document was developed by the Trust and representatives of the Trust’s Critical Friends Network and the Yorkshire-wide group representing the region’s 13 Local Involvement Networks.

These are made up of groups of patients and members of the public who work with us on different aspects of service provision and development.

Patient representative Mel Clark helped to put the Charter together.

He said: “The Trust has responded positively to feedback from service-users.

“Working together we have created the Charter to help members of the public to understand how the PTS system operates, what to expect as a service-user and how patients can share their experiences with the Trust.

“The Charter is commendable and a shows a real commitment to ensuring patients using the PTS will be transported to and from clinical destinations with best possible care and safety.”

The Patient Charter can be viewed on the YAS website at www.yas.nhs.uk in the Our Services - Patient Transport Service - section.

Copies will also be made available at ambulance Patient Reception Centres at hospitals across Yorkshire.