A young mum claims a trip to hospital for invasive tests on her baby was made considerably worse by the treatment they experienced.
Charlotte Hall, 19, of Belmont Street, Mexborough, said a scheduled visit to the Sheffield Children’s Hospital with her five-months old baby Kira, was a “nightmare”, although she arrived 25 minutes earlier than her scheduled appointment time of 11am on June 18.
Her daughter does not feed properly or gain weight as she should and was booked in for tests including biopsies to try and determine the cause of her problems.
Miss Hall’s complaints about the treatment she and Kira received included that;
No-one seemed to be expecting them, and she was told that there was no bed available.
She was told to wait in a parents’ room that displayed a sign saying that no children were allowed there.
They were in the parents’ room for four hours, and no-one came to give information.
Kira was on a fast and was surrounded by people who were eating which made her fractious.
After Kira’s procedures, that included a gastroscopy and endoscopy, Miss Hall asked three staff members if she was to be fed her own specialist milk or if some was provided by the hospital. None of them could tell her, or came back with an answer to the question.
“I didn’t feel reassured at any point,” said the young mum, whose worries with Kira began when the baby girl started vomiting profusely at one month old. “It’s quite frightening not to know what’s going on, and four hours is a long time.”
A spokesperson for Sheffield Children’s Hospital said: “We’re always sorry to hear when a parent has had an upsetting experience.
“We haven’t received an official complaint and therefore are not in a position to comment fully on the circumstances.
“If any parent does have concerns they are urged to raise them officially with our Patient Advice and Liaison Service.”