PATIENT care and staff competency have been praised following an inspection at a Balby-based hospice.
St John’s Hospice, which is run by Rotherham Doncaster and South Humber NHS Foundation Trust, came under the spotlight of the Care Quality Commission.
The hospice was judged to be meeting all the essential standards of quality and safety in the inspection.
It covered patient care, involvement, welfare and rights and the competence of staff.
Inspectors visited the hospice as part of the CQC’s routine schedule of planned reviews and spoke to patients who told them they were made to feel ‘very welcome’ by staff.
They said they felt respected and were able to make informed choices and decisions about their care.
They also felt they were supported in retaining their independence, and that staff considered their privacy, dignity and human rights.
Staff were found to be well trained and knowledgeable about people’s needs. Inspectors said they were supported by RDaSH to deliver care and treatment safely, and to an appropriate standard.
There was also an effective system to regularly assess and monitor the quality of service that people received.
Treatment was found to be well planned and delivered in a way that ensured people’s safety and welfare. Patients also commented they felt safe and happy with the care they received.
Helen Thompson, modern matron at St John’s Hospice, said: “We were delighted to receive feedback that the hospice was compliant with all of the standards reviewed by the CQC. I’m very proud of our excellent team. It’s especially nice to get feedback from patients that they feel welcome here, and are happy with the care we provide.
“The CQC’s findings demonstrate our commitment to ensuring that every person in our care feels safe, happy and well cared for.”
The CQC is the independent regulator which checks adult social care services in England, including services run by the NHS, local authorities and private organisations, to make sure they meet the government’s standards for good, safe care.
It carries out unannounced inspections and puts views and experiences of people who use the services at the centre of what it does.