DRI parking has ‘room for improvement’

Doncaster Royal Infirmary. DRI. Picture: Chris Bull D3707CB
Doncaster Royal Infirmary. DRI. Picture: Chris Bull D3707CB

Doncaster Royal Infirmary can still do more to improve its parking facilities, according to the consumer watchdog Which?.

The report published this week gives an insight into the parking at 147 hospital trusts with accident and emergency departments across the UK.

DRI was rated ‘room for improvement’ because of the lack of support available for priority patients when arriving at the hospital.

Priority patients are those visiting accident and emergency and women on their way to the maternity wing in the hospital.

However, the hospital was rated as ‘performing well’ in the charging and payment options and the talking to patients and visitors categories.

This latest report is an update on the hospital’s parking facilities from last year’s investigation where it was found that many hospitals were performing poorly.

A spokesman for Doncaster Royal Infirmary, said: “At DRI we have 57 disabled spaces, which are free of charge.

“We give concessions to those who are delayed in clinics, so that there is no further increase in parking costs – provided we are informed of the delays.

“Priority parking is available for relatives visiting patients who are critically ill, and renal dialysis patients who have treatment programmes three times per week also have free parking.

“We listen to what our patients tell us, and have made improvements to accommodate priority patients.

“We are currently working on improvements to parking at the hospital’s accident and emergency and we are reviewing our car parking policy.”

During the investigations of all 147 hospitals, Which? found that 73 per cent of people who had used a hospital car park in the past two years experienced a problem.

In addition, 51 per cent said using an NHS hospital car park made visiting hospital more stressful, and 54 per cent had problems finding a space.

On top of this, Which? found that people were being clamped for using disabled badges in standard spaces.