Doncaster couple’s horror as fly crawls out of burger bun

Bethany Whitehead, Chris Elliott and son John-Paul Elliott - the family are upset after they found a fly on a microwave burger
Bethany Whitehead, Chris Elliott and son John-Paul Elliott - the family are upset after they found a fly on a microwave burger

A Doncaster couple were left horrified after a live fly crawled from the bread bun of a microwavable burger.

Bethany Whitehead and Chris Elliott say they were told the Rustlers burger, bought from Doncaster’s Waterdale branch of Iceland, would be sent back to the company to investigate following the stomach-churning discovery.

A fly found on a Rustlers Burger

A fly found on a Rustlers Burger

But after contacting the discount freezer store, the couple say the burger is still sat in the stock room of the store some ten weeks on.

The Rossington couple said they have been put off eating microwavable prepackaged food for life after the incident.

Bethany, aged 23, said: “I phoned up this week, ten weeks on, to be told the burger is still sitting there in a stock room and hasn’t even been sent.

“It’s disgusting – do they not clean their shop?

“They told me it would be sent immediately and I would have a response within eight weeks, I’ve been told it will be another six to eight weeks now.”

Bethany said Chris, who had already eaten one burger from the same range, was violently sick after the grim discovery.

She said: “I don’t know if it’s because there was something wrong with that one too or just the thought of it.
“He said he’s never going to eat a burger again.”

The outraged couple complained to both manufacturer Rustlers and Iceland.

Speaking about the shocking discovery she said: “Chris took the packaging off the second burger and saw something moving when he moved the bread and a fly crawled out. At first we didn’t know what it was, I couldn’t believe it.

“When we looked at the burger there were little eggs all over it.

“It’s revolting and the fact they’ve just left it sitting there for ten weeks is disgusting.”

The couple, who say they complained to Rustlers via the Facebook page after struggling with the online complaints procedure, claim they have yet to hear from the company about how this is being resolved.

Iceland have given the couple a £10 voucher and told them to wait another six to eight weeks for a response.

A Rustlers spokesperson said: “We are looking into the matter and hope to resolve the situation as quickly as possible.

“In the meantime, we apologise to Bethany for any inconvenience caused.”

A spokesman for Iceland was unavailable for comment.