Top score for salon when mystery shopper drops in

0
Have your say

A TOWN centre hair salon has scooped a first after scoring top marks from assessors.

KH Hair on Silver Street, Doncaster, received a landmark best-ever score from an independent examiner which scrutinises thousands of hair salons across the UK.

Despite conducting 30,000 reports over the past nine years through mystery shopper assessments, ClientWave has never awarded a business a full 100 per cent - until its recent visit to KH Hair Doncaster.

The salon, which opened last October, achieved top marks across all categories which analyse the entire client experience.

Salon director Jo Williamson said: “The mystery shopper was so pleased with her experience that she’s moved from her previous hairdressers of five years and booked an appointment with us agin, which is a great endorsement.”

KH group creative director Darren Messias congratulated the team for their achievements and added: “At KH Hair we know it’s important to understand the needs of our clients and it’s vital to get an objective view of current service levels by looking at our business through their eyes.”

Carole Taylor, director of ClientWave, added: “Many salons know how in-depth and rigorous our mystery shopping process is so achieving a faultless report is testament to the outstanding quality of their customer care, their hairdressing and the tailor-made advice they give every client.